All Episodes
Displaying 1 - 16 of 16 in total
Episode 16: Product Knowledge - Your Secret Weapon
Smoke Break - Episode 16: Product Knowledge - Your Secret WeaponEpisode Duration: 8 minutesJoin host Mike Hernandez as he shares strategies for developing comprehensiv...
Episode 15: Time Management - Balancing Service and Operations
Smoke Break - Episode 15: Time Management - Balancing Service and OperationsEpisode Duration: 8 minutesJoin host Mike Hernandez as he shares practical strategies for m...
Episode 14: Building a Customer Service Dream Team
Smoke Break - Episode 14: Building a Customer Service Dream TeamEpisode Duration: 8 minutesJoin host Mike Hernandez as he shares essential strategies for developing an...
Episode 13: Turning Unhappy Customers into Loyal Fans
Smoke Break - Episode 13: Turning Unhappy Customers into Loyal FansEpisode Duration: 8 minutesJoin host Mike Hernandez as he shares proven strategies for transforming ...
Episode 12: The Art of Customer Service
Smoke Break - Episode 12: The Art of Customer ServiceEpisode Duration: 8 minutesJoin host Mike Hernandez as he shares essential strategies for creating and maintaining...
Episode 11: Building a Culture of Safety and Compliance
Smoke Break - Episode 11: Building a Culture of Safety and ComplianceEpisode Duration: 8 minutesJoin host Mike Hernandez as he shares essential strategies for creating...
Episode 10: Emergency Preparedness and Response
Smoke Break - Episode 10: Emergency Preparedness and ResponseEpisode Duration: 8 minutesJoin host Mike Hernandez as he shares essential strategies for preparing your s...
Episode 9: Labor Laws and Employee Rights
Smoke Break - Episode 9: Labor Laws and Employee RightsEpisode Duration: 8 minutesJoin host Mike Hernandez as he breaks down essential labor laws and employee rights t...
Episode 8: Age-Restricted Sales - Your Guide to Compliance
Smoke Break - Episode 8: Age-Restricted Sales - Your Guide to ComplianceEpisode Duration: 8 minutesJoin host Mike Hernandez as he shares essential strategies for manag...
Episode 7: Safety First - Protecting Your Team and Customers
Smoke Break - Episode 7: Safety First - Protecting Your Team and CustomersEpisode Duration: 8 minutesJoin host Mike Hernandez as he shares essential strategies for imp...
Episode 6: When Tech Fails - Dealing with Register Malfunctions
Smoke Break - Episode 6: Mastering Register Malfunction ManagementEpisode Duration: 8 minutesJoin host Mike Hernandez as he shares essential strategies for handling re...
Episode 5: Preventing Inventory Shrinkage
Smoke Break - Episode 5: Mastering Inventory Shrinkage PreventionEpisode Duration: 8 minutesJoin host Mike Hernandez as he shares essential strategies for preventing i...
Episode 4: Cash Management and Register Operations
Episode 4: Mastering Cash Management and Register OperationsEpisode Duration: 8 minutesJoin host Mike Hernandez for essential insights on effective cash handling and r...
Episode 3: Inventory Management and Career Growth
Episode Duration: 8 minutesJoin host Mike Hernandez as he explores two critical aspects of convenience store ownership: implementing effective inventory management sys...
Episode 2: The Art of Customer Service and Team Management
Smoke Break - Episode 2: The Art of Customer Service and Team ManagementEpisode Duration: 8 minutesJoin host Mike Hernandez as he shares essential insights for conveni...
Episode 1: Mastering Convenience Store Operations
In this premiere episode of "Smoke Break," host Mike Hernandez dives into the fundamentals of convenience store operations for assistant managers. Learn essential stra...
