Welcome to Smoke Break - your complete training resource for convenience store assistant managers. Whether you're mastering daily operations, developing your leadership skills, or preparing for your next career move, our platform delivers practical, action-oriented content designed to help you excel in your role.
Through our flagship podcast "Smoke Break" and extensive training library, we provide targeted solutions for the unique challenges assistant managers face. Each episode delivers essential insights in just 5-10 minutes, perfect for learning during your break time. From staff scheduling and inventory control to customer service and store operations, we cover the critical skills you need to succeed.
Our content focuses on real-world scenarios that convenience store assistant managers handle daily:
  • Staff scheduling and supervision
  • Inventory management
  • Customer service leadership
  • Store operations support
  • Team training techniques
  • Problem-solving strategies
  • Crisis management
  • Career advancement skills
Join thousands of convenience store assistant managers who are developing their skills and advancing their careers through Smoke Break. Our practical, bite-sized training fits your busy schedule and delivers immediate value to your daily operations.
Ready to take your assistant manager skills to the next level? Start with our latest episode of "Smoke Break" or explore our role-specific training resources today.

Latest Episodes

Smoke Break - Episode 22: The Art of Active Listening

Smoke Break - Episode 22: The Art of Active ListeningEpisode Duration: 6 minutesJoin host Mike Hernandez as he reveals the difference between simply hearing customers ...

Episode 21: Putting It All Together - Creating the Ultimate Customer Experience

Smoke Break - Episode 21: Putting It All Together - Creating the Ultimate Customer ExperienceEpisode Duration: 6 minutesJoin host Mike Hernandez as he demonstrates how...

Episode 20: Reading and Responding to Customer Cues

Smoke Break - Episode 20: Reading and Responding to Customer CuesEpisode Duration: 6 minutesJoin host Mike Hernandez as he reveals how to interpret and react to the si...

Episode 19: The Power of Empathy in Customer Service

Smoke Break - Episode 19: The Power of Empathy in Customer ServiceEpisode Duration: 8 minutesJoin host Mike Hernandez as he shares insights on developing and fostering...

Episode 18: Common Customer Needs in Convenience Stores

Smoke Break - Episode 18: Common Customer Needs in Convenience StoresEpisode Duration: 8 minutesJoin host Mike Hernandez as he breaks down the fundamental customer nee...

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