- Staff scheduling and supervision
- Inventory management
- Customer service leadership
- Store operations support
- Team training techniques
- Problem-solving strategies
- Crisis management
- Career advancement skills
Recommended Episode
Episode 1: Mastering Convenience Store Operations
In this premiere episode of "Smoke Break," host Mike Hernandez dives into the fundamentals of convenience store operations for assistant managers. Learn essential stra...

Latest Episodes
Smoke Break - Episode 22: The Art of Active Listening
Smoke Break - Episode 22: The Art of Active ListeningEpisode Duration: 6 minutesJoin host Mike Hernandez as he reveals the difference between simply hearing customers ...

Episode 21: Putting It All Together - Creating the Ultimate Customer Experience
Smoke Break - Episode 21: Putting It All Together - Creating the Ultimate Customer ExperienceEpisode Duration: 6 minutesJoin host Mike Hernandez as he demonstrates how...

Episode 20: Reading and Responding to Customer Cues
Smoke Break - Episode 20: Reading and Responding to Customer CuesEpisode Duration: 6 minutesJoin host Mike Hernandez as he reveals how to interpret and react to the si...

Episode 19: The Power of Empathy in Customer Service
Smoke Break - Episode 19: The Power of Empathy in Customer ServiceEpisode Duration: 8 minutesJoin host Mike Hernandez as he shares insights on developing and fostering...

Episode 18: Common Customer Needs in Convenience Stores
Smoke Break - Episode 18: Common Customer Needs in Convenience StoresEpisode Duration: 8 minutesJoin host Mike Hernandez as he breaks down the fundamental customer nee...
